The interval average latency second object is a metric
indicating the average period of time between the arrival of
a CONNECT message from ICM and when the call is actually
answered, on the second and subsequent transfer request for
the call. The object value reflects the average latency
computation for all of the calls that have been answered on
the second and any subsequent transfers since system start.
The second transfer in comprehensive deployments is typically
to the agent on the Call Manager, and will indicate the
average time to answer for agents. The computation for this
metric does not include intermediate calls to play ringback
for callers during subsequent Customer Voice Portal
transfers. This object value calculation does not include
latency for REFER transfers.